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Night owl customer service8/8/2023 This is the most frustrating thing of all! - The night vision is very fuzzy, especially in summer when there are bugs. shot before moving off camera or nothing. Unless the person moves slowly, is in the camera's full viewing range one side to the other, or standing still, you may get a 5 Mil. Again, due to the actual recording time of the event. If someone moves quickly, it will not detect at all, or if detected you will see nothing. It will say a face detected every night when my car is parked. Yet, motion detection mode will pick up humans or animals at night better than human or face detection mode. For example If you have a pot, wood, birdbath, ball, or any object in its view, it will say face detected until it is moved. It will continuously say a face is detected even If it’s not. It picks up something but starts recording after it is gone. We found, after testing it ourselves, that it is likely due to lagging upon recording. The system will say a human or face detected, yet you see nothing. ![]() It glitches or won't allow looking at specific footage and must unplug and reboot more often than not. Yet someone could debunk most because it does distort and glitch. Night Owl is good at picking up anomalies or weird unexplainable things. It has good sounds regarding animals noises, such as owls, coyotes, birds, and people talking. No weird light reflection causing distorted round lights in the camera's viewfinder. When wet or humid, it still has reliable footage/feed. It has great daytime feed for close range, and you can zoom in from your phone. ![]() There is continuous surveillance from your computer. I will start with the pros PROS: -There is an app for your phone. The Night Owl is the worst of the 3, thus having to purchase a primary and use this as our 2nd and 3rd backup. We have had our security system for about 1.5 years. And if I have to go through the whole process every time the power goes out then I’m taking it back. IT WAS THE WORST CUSTOMER SUPPORT I HAVE EVER TALKED TO. I asked him if they were working remotely (I asked the girl, no answer, but same thing of ppl talking loudly in the background) and he said, no, in the office at Florida. After 15 minutes I started recording him because I wanted ppl to hear how utterly ridiculous it was. Same thing as before, 15-20 seconds to answer if I got one at all. I asked him question after question with him not answering a single one. Finally did on probably the 10th time, I wasn’t keeping count. Every time I tried to reset the camera it wouldn’t work. So I called back, got a guy WHO COULD BARELY SPEAK ENGLISH. Lots of ppl talking in the background, snd every time I asked a question she would take at least 15 seconds to answer if she answered at all. It sounded like she was working remotely from home. Said she would call back again if it happened, once I figured the rest out and needed help with the 3rd camera she he magically got cut off and didn’t call back. We had been disconnected once and she called back. She added two cameras and said she would help me get the 3rd later. She walked me through some of the beginning and then I had to just figure out the rest. She was rude as hell, and literally didn’t even come close to the answers that she should have been giving, obviously because of her lack of English skills. First woman I got could barely speak English. I had never done anything besides setup and the online instructions suck and didn’t have a section for my issue. Every time I’d try it would say reset at the NVR. I tried to re-add it to the loading screen and it wouldn’t let me. Then for some odd reason my app that controls liveview didn’t dhow my recorder. Cameras worked great (still wish I’d got 4K). ![]() Started off loving it, TERRIBLE CUSTOMER SUPPORT ![]() It’s one dang camera, ONE!! I just want it replaced! They must know they have defective product and let ‘other’ companies sell the product, so they don’t have to honor any type of warranty. I’m stuck with a defective camera, and I’m extremely irked!!!! This company sucks! (I even contacted the BBB, and this company still doesn’t want to help). won’t accept my return now because it’s past their 30-day return policy. They won’t help me because I purchased the cameras off of. I contacted this company for help, they strung me along for 65 days until finally getting an answer from them. We have one of three cameras that continually sees a pixel change. If you buy from a store that is not listed in their website, the will not honor their product! This company has the absolute worse customer service I have ever dealt with. DO NOT BUY FROM THIS COMPANY!!! If you do, in order for them to warrant their product, you must buy the cameras/product from their website, or the handful of stores they list.
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